How to Choose an Eastside Carpet Cleaning Company
Choosing a carpet cleaning company can often be a hit-or-miss process, especially if this is your first time. Who should you choose? How do you know if a company is legitimate? How do you know if you’re paying too much? What kind of guarantees do they offer? The list of questions can seem endless.
Fortunately, ComfoClean recognizes that an informed customer is a happy customer, which is why we’ll be happy to answer any questions you may have throughout the carpet cleaning process.
8 Questions You Should Always Ask Your Carpet Cleaning Professional
- What’s your recommended carpet cleaning method?
- How often should I have my carpets professionally cleaned?
- What type of equipment will you be using, and what does it remove?
- What formal training have you had?
- What types of chemicals do you use?
- Do you guarantee your work?
- Do you carry general liability insurance?
- What’s the total price for this work?
For each question, pay close attention to the technician’s responses. Do they seem well informed about the products and services they offer? Do they seem nervous, or only answer your questions with a couple words? Do their prices seem too good to be true, or are they relatively in line with other quotes you’ve received?
What is Their Skill Level?
A combination of equipment and skill make a good carpet cleaning. While your carpet cleaning technician may have top-of-the-line equipment—similar to ComfoClean—are they qualified to use it? Ask if your technician holds an Institute of Inspection Cleaning and Restoration Certification (IICRC). If so, we’d recommend asking to view a copy.
Is Their Price Too Good to Be True?
Low price often means low quality, or worse. We’ve all seen coupons advertising carpet cleanings at just $9.95 per room. But here’s the truth: Based on the costs for state-of-the-art equipment and industry training alone, no professional carpet cleaning company could remain in business at these rates. They’re simply not realistic. This means that these companies will very likely do one of the following after coming into your home:
- Give you a much higher price, using excuses such as, “These prices are only for repeat customers,” or, “This coupon has expired.” Then, they’ll begin pressuring you into accepting the higher price.
- Advise you that this is for a “single-process” cleaning. Most consumers don’t understand what this means, which the technician will try and use to their advantage.
- Try to convince you that their low-grade equipment is “the best on the market.” Don’t be fooled though. If they’re not using a truck-mounted Hot Water Extraction system, you’re just throwing money out the window.
Have You Done Your Research?
Don’t base your decision off a single telephone call. While speaking with a company representative over the phone is always a good idea, you’ll also want to invite them into your home, as well as to find out what other customers have said about them. This accomplishes two things:
- Puts a written quotation in your hands, so you’ll have paperwork should they decide to apply any high-pressure sales tactics, and
- Gives you the real scoop on how the company treats their clients. If your technician can’t supply you with any written testimonials, there are a number of online customer review resources (such as Yelp) that can offer you a clearer perspective.
What are Their Professional Affiliations?
Ask if they’re a member of the The Carpet and Rug Institute (CRI). CRI is a trade association of carpet cleaners who hold themselves to a higher standard. ComfoClean is a proud member of CRI, and heartily recommend that you choose only these types of companies when searching for your next carpet cleaning service.
Find out more about all the benefits that ComfoClean provides, including our 100% satisfaction guarantee, by calling us today!